The Impact of E-mail Communication on Organizational Life

Allen, D. K., & Shoard, M. (2005). Spreading the load: mobile information and communication Technologies and their effect on information overload. Information Research, 10, paper 227. Retrieved 17 March 2009, from http://InformationR.net/ir/10-2/paper227.html.

Allen, D. K., & Wilson, T. D. (2003). Information overload: context and causes. New Review of Information Behaviour Research, 4, 31-44. Ashforth, B., & Humphrey, R. (1995). Emotion in the workplace: A reappraisal. Human Relations, 48, 97-125.

Bailey, J., & Pearson, S. W. (1983). Development of a tool for measuring and analyzing computer user satisfaction. Management Science, 29, 530-545.

Bakker, A. B., & Demerouti, E. (2007). The job demands-resources model: State of the art. Journal of Managerial Psychology, 22, 309-328.

Bälter, O. (1998). Electronic mail in a working context. Unpublished dissertation, Kungl Tekniska Högskolan, Stockholm, Sweden.

Baron, A. (2005). Build technology into strategy. Strategic Communication Management, 9, 13.

Berghel, H. (1997). E-mail—The good, the bad and the ugly. Communications of the ACM, 40, 11-15.

Bertacco, M. (2007). Social norms and behavioral regulation in asynchronous communication: The shift of attention during speed communication. Human-Computer Interaction, 22, 299-324.

Bertacco, M., & Deponte, A. (2005). E-mail as a speed-facilitating device: A contribution to the reduced-cues perspective on communication. Journal of Computer-Mediated Communication, 10, Retrieved 17 March 2009, from http://jcmc.indiana.edu/vol10/issue3/bertacco.html

Brown, B, (2001). Studying the use of mobile technology. In B. Brown, N. Green, and R.Harper (Eds.), Wireless world: social and interactional aspects of the mobile age (pp.3-14). London: Springer.

Burgoon, J. K., & Saine, T. (1978). The Unspoken Dialogue: An introduction to Nonverbal Communication. Boston: Houghton Mifflin.

Byron, K. (2008). Carrying too heavy a load? The communication and miscommunication of emotion by email. Academy of Management Review, 23, 309-327.

Castells, M. (1996). The rise of networked society. Oxford, UK: Oxford University Press.

Chan, S. U. (2001). The use of graphs as decision aids in relation to information overload and managerial decision quality. Journal of Information Science, 27, 417-425.

Cialdini, R. B., & Goldstein, N. J. (2004). Social influence: Compliance and conformity. Annual Review of Psychology, 55, 591-621.

Clark, H. H. (1996). Using language. Cambridge: Cambridge University Press.

Coleman, J. S. (1988). Social capital in the creation of human capital. American Journal of Sociology, 94, S95-S120.

Contractor, N. S., & Eisenberg, E. M. (1990). Communication networks and new media in organizations. In. J. Fulk & C. Steinfeld (Eds.), Organizations and communication technology (143-172). Newbury Park: Sage.

Cooper, G. (2001). The mutable mobile: social theory in the wireless world. In B. Brown, N. Green, and R. Harper (Eds.), Wireless world: social and interactional aspects of the mobile age (pp. 19-31). London: Springer.

Culnan, M. J., & Markus, M. L. (1987). Information technologies. In F. M. Jablin, L. L. Putnam, K. H. Roberts, & L. W. Porter (Eds.), Handbook of organizational communication: An interdisciplinary perspective (pp. 420-443). Thousand Oaks, CA, US: Sage Publications Inc.

Davis, G. (2002). Anytime/anyplace computing and the future of knowledge work. Communications of the ACM, 45, 67-73.

Dawley, D. D., & Anthony, W. P. (2003). User perceptions of email at work. Journal of Business and Technical Communication, 17(2), 170-200.

Deckop, J., Cirka, C., & Andersson, L. (2003). Doing unto others: The reciprocity of helping behavior in organizations. Journal of Business Ethics, 47, 101-113.

Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2000). A model of burnout and life satisfaction among nurses. Journal of Advanced Nursing, 32, 454-464.

Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001). The job demands-resources model of burnout. Journal of Applied Psychology, 86, 499-512.

Drew, P. (1987). Pro-faced recipients of teases. Linguistics, 25, 219-253. Dryer, D. C., Eisbach, C., & Ark, W. S. (1999). At what cost pervasive? A social computing view of mobile computing systems. IBM Systems Journal, 38, 652-676.

Duxbury, L., Higgins, C., & Lee, C. (1994). Work-family conflict: A comparison by gender, family type, and perceived control. Journal of Family Issues, 15, 449-466.

Dyer, G. (1985). War. Stoddart: Toronto. Eden, D. (2001). Vacations and other respites: Studying stress on and off the job. In. C. L. Cooper, & I. T. Robertson (Eds.), International review of industrial and organizational psychology (pp. 121-146). Chichester, England: Wiley.

Edwards, M. (2002). Move beyond email and internet access. Communications News, 39, 44.

Epley, N., Keysar, B., Van Boven, L., & Gilovich, T. (2004). Perspective taking as egocentric anchoring and adjustment. Journal of Personality and Social Psychology, 58, 568-581.

Fischer, A. H. (in press). Gender and emotion in face-to-face and computer- mediated communication. In A. Kappas (Ed.).

Friedman, R. A., & Currall, C. (2003). Conflict escalation: Dispute exacerbating elements of email communication. Human Relations, 56, 1325-1347.

Fulk, J., & Mani, S. (1986). Distortion of communication in hierarchical relationships. In M. McLaughlin (Ed.), Communication Yearbook 9 (pp. 483-510). Sage: Newbury Park CA.

Fulk, J., Schmitz, J., & Schwarz, D. (1992). The dynamics of context-behaviour interactions in computer-mediated communication. In M. Lea (Ed.), Contexts of computer-mediated communication (pp. 7-29). New York and London: Harvester Wheatsheaf.

Galagher, J., Sproull, L. & Kiesler, S. (1998). Legitimacy, authority and community in electronic support groups. Written Communication, 15, 493-530.

Galuppe, R. B., Dennis, A. R., Cooper, W. H., Valacich, J. S., Nunamaker, J. F., & Bastianutti, L. (1992). Electronic brainstorming and group size. Academy of Management Journal, 35, 350-369.

Gergen, K. J. (2002). The challenge of absent presence. In J. E. Katz and M. Aakhus (Eds.), Perpetual contact: Mobile communication, private talk, public performance (pp. 227-241). Cambridge, UK: Cambridge University Press.

Geurts, S. A. E. & Sonnentag, S. (2006). Recovery as an explanatory mechanism in the relation between acute stress reactions and chronic health impairment. Scandinavian Journal of Work Environment & Health, 32, 482-492.

Gilovich, T., Medvec, V. H., & Savitsky, K. (2000). The spotlight effect in social judgment: An egocentric bias in estimates of the salience of one’s own actions and appearance. Journal of Personality and Social Psychology, 78, 211-222.

Gilovich, T., Savitsky, K., & Medvec, V. H. (1998). The illusion of transparency: Biased assessments of others’ ability to read one’s emotional states. Journal of Personality and Social Psychology, 75, 332-346.

Goffman, E. (1959). The presentation of self in everyday life. Garden City. NY: Doubleday.

Grandey, A. A., & Brauburger, A. L. (2002). The emotion regulation behind the customer smile. In. A. S. DeNisi, R. L. Dipoye, K. J. Klein, R. J. Klimoski, C. Ostroff, & R. D. Pritchard (Eds.), Emotions in the Workplace (pp. 260-294). San Fransisco: Jossey-Bass.

Green, N. (2001). Who is watching whom? Monitoring and accountability in mobile relations. In B. Brown, N. Green, and R. Harper (Eds.), Wireless world: social and interactional aspects of the mobile age (pp. 32-44) London: Springer.

Green, N. (2002). On the move: technology, mobility, and the mediation of social time and space. The Information Society, 18, 281-292.

Green, S., & Harvey, P. (1999). Scaling place and networks: An ethnography of ICT “innovation” in Manchester. Internet and Ethnography Conference, Hull, December.

Hassan, R. (2003). Network time and new knowledge epoch. Time & Society, 12, 225-241.

Higgins, C., & Duxbury, L. (2005). Saying “No” in a culture of hours, money and non-support. Ivey Business Journal, July/August, 1-5.

Hill, J. E., Hawkins, A. J., & Miller, B. C., (1996). Work and family in the virtual office: perceived influences of mobile telework. Family Relations, 45, 293-301.

Hochschild, A. R. (1983). The managed heart: Commercialization of human feeling. Berkeley: University of California Press.

Hörning, K. H., Ahrens, D., & Gerhard, A. (1999). Do technologies have time? New practices of time and the transformation of communication technologies. Time & Society, 8, 293-308.

Jarvepaa, S., & Lang, K. (2005). Managing the paradoxes of mobile technology. Information Systems Management Journal, 22(4), 7-23.

Jett, Q. R., & George, J. (2003). Work interrupted: A closer look at the role of interruptions in organizational life. Academy of Management Review, 28, 494-507.

Katz, J. E., & Aakhus, M. A. (2002). Conclusion: Making meaning of mobiles— a theory of apparatgeist. In J. E. Katz and M. Aakhus (Eds.), Perpetual contact: Mobile communication, private talk, public performance (pp. 301-318). Cambridge, UK: Cambridge University Press.

Keysar, B. (1994). The illusory transparency of intention: Linguistic perspective taking in text. Cognitive Psychology, 26, 165-208.

Keysar, B., Barr, D. J., & Horton, W. S. (1998). The egocentric basis of language use: Insights from a processing approach. Current directions in psychological science, 7, 46-50.

Kiesler, S., Siegel, J., & McGuire, T. (1984). Social psychological aspects of computer-mediated communications. American Psychologist, 39, 1123-1134.

Kiesler, S., & Sproull, L. (1986). Response effects in the electronic survey. Public Opinion Quarterly, 50, 402-413.

Kruger, J., Epley, N., Parker, J., & Ng, Z. W. (2005). Egocentrism over email: can we communicate as well as we think? Journal of Personality and Social Psychology, 89, 925-936.

Lang, J. C. (2001). Managing knowledge-based competition. Journal of Organizational Change Management, 14, 539-553.

Lave, J. (1993). The practice of learning. In. S. Chaiklin, & J. Lave (Eds.), Understanding Practice: Perspectives on Activity and Context (pp. 3-32). Cambridge: Cambridge University Press.

Lee, V., & Wagner, H. (2002). The effect of social presence on the facial and verbal expression of emotion and the interrelationships among emotion components. Journal of nonverbal behaviour 26, 3-25.

Leiter, M. P. (1993). Burnout as a developmental process: consideration of models. In W.B. Schaufeli, C. Maslach, & T. Marek (Eds.), Professional Burnout: Recent Developments in Theory and Research. Series in applied psychology: Social issues and questions (pp. 237-250). Philadelphia, PA, US: Taylor and Francis.

Lewig, K., Xanthopoulou, D., Bakker, A.B., Dollard, M., & Metzer, J. (2007). Burnout and connectedness among Australian volunteers: A test of the Job Demands-Resources model. Journal of Vocational Behavior, 71, 429-445.

Locke, P. (2005). A tool for assessing corporate intranets to increase the productivity of mobile knowledge workers: An evaluation of a handheld wireless device. Unpublished dissertation, Capella University.

Lyytinen, K. & Yoo, Y. (2002a). Issues and challenges in ubiquitous computing. Communications of the ACM, 45, 63-65.

Lyytinen, K., & Yoo, Y. (2002b). Research commentary: The next wave of nomadic computing. Information Systems Research, 13, 377-389.

Manger, T., Wicklund, R. A., & Eikeland, O. (2003). Speed, communication and solving social problems. Communications, 28, 323-337.

Mann, S. (1998). Achieving frontline communication excellence: the cost to health. IEEE Transactions on Professional Communication, 41, 254-265.

Mann, S., Varey, R., & Button, W. (2000). An exploration of the emotional impact of tele-working via computer-mediated communication. Journal of Managerial Psychology, 15, 668-690.

Marcusohn, L. M. (1995). The information explosion in organizations. Swedish Library Research, 3, 25-41.

Markus, M. L. (1994). Finding a happy medium: Explaining the negative effect of electronic communication on social life at work. ACM Transactions on Information Systems, 12, 119-149.

Maynard, D. W. (1996). On “realization” in everyday life: The forecasting of bad news as a social relation. American Sociological Review, 61, 109-131.

Mazmanian, M., Orlikowski, W. J., & Yates, J. (2006). Crackberrys: exploring the social implications of ubiquitous wireless e-mail devices. Paper presented on the EGOS conference, Bergen.

McKenna, K. Y. A., & Bargh, J. A. (2000). Plan 9 from cyberspace: The implications of the Internet for personality and social psychology. Personality and Social Psychology Review, 4, 57-75.

McKenna, K. Y. A., Green, A. S., & Gleason, M. E. J. (2002). Relationship formation on the Internet: What’s the big attraction? Journal of Social Issues, 58, 9-31.

Meijman, T. F., & Mulder, G. (1998). Psychological aspects of workload. In. P. J. D. Drenth & H. Thierry (Eds.), Handbook of work and organizational psychology, Vol 2: Work Psychology (pp. 5-33). Hove, England: Psychology Press.

Middleton, C. (2007). Illusions of balance and control in an always-on environment: A case study of BlackBerry users. Continuum: Journal of Media & Cultural Studies. Retrieved 17 March, 2009, from http://www.tandf.co.uk/journal/titels/...

Nickerson, R. S. (1999). How we know—and sometimes misjudge—what others know: Imputing one’s own knowledge to others. Psychological Bulletin, 125, 737-759.

Nickerson, R. S. (2001). The projective way of knowing: A useful heuristic that sometimes misleads. Current Directions in Psychological Science, 10, 168-172.

Organ, D. W. (1990). The motivational basis of organizational citizenship behavior. In. L. L. Cummings, & B. W. Staw (Eds.), Research in Organizational Behavior, 12 (pp. 43-72). Greenwich, CT: JAI Press.

Orlikowski, W. J. (1992). Learning from notes: Organizational issues in groupware implementation. Paper presented at the conference on computer supported cooperative work, Toronto.

Orlikowski, W. J. (1996). Improvising organizational transformation over time: A situated change perpective. Information Systems Research, 7, 63-91.

Orlikowski, W. J. (2000). Using technology and constituting structures: A practice lens for studying technology in organizations. Organization Science, 11, 404-428.

Perlow, L. (1999). The time famine: Toward a sociology of work time. Administrative Science Quarterly, 44, 57-81.

Perlow, L. (1997). Finding time: How corporations, individuals, and families can benefit from new work practices. Ithaca, NY: ILR Press.

Pica, D., & Kakihara, M. (2003). The duality of mobility: Designing fluid organizations through stable interaction. Paper presented at the 11th European Conference on Information Systems, Naples, Italy.

Renaud, K., Ramsay, J., & Hair, M. (2006). You’ve got e-mail… Shall I deal with it now? Electronic mail from a recipient’s perspective. Journal of Human-Computer Interaction, 21, 313-332.

Renneker, J., & Godwin, L. (2005). Delays and interruptions: A self- perpetuating paradox of communication technology use. Information and Organization, 15, 247-266.

Rheingold, H. (2002). Smart mobs: The next social revolution. Cambridge, MA: Perseus Publishing.

Rice, R. E., & Case, D. (1983). Electronic message systems in the university: A description of use and utility. A Journal of Communication, 33, 131-152.

Robey, D., & Boudreau, M. (1999). Accounting for the contradictory organizational consequences of information technology: theoretical directions and methodological implications. Information Systems Research, 10, 167-185.

Rood, S. (2005). IT help is wanted. Are you ready? InformationWeek, 17th October, p.86.

Rosen, S., & Tesser, A. (1970). On the reluctance to communicate undesirable information: The mum effect. Sociometry, 33, 253-263.

Rubinstein, J. S., Meyer, D. E., & Evans, J. E. (2001). Executive control of cognitive processes in task switching. Journal of Experimental Psychology: Human Perception and Performance, 27, 763-797.

Sarbaugh-Thompson, M., & Feldman, M. S. (1998). Electronic mail and organizational communication: Does saying “hi” really matter? Organizational Science, 9, 685-698.

Shaw, M. E. (1981). Group Dynamics: The Psychology of Small Group Behavior. New York: McGraw-Hill.

Sluiter, J.K., Van der Beek, A. J., & Frings-Dresen, M. H. W. (1999). The influence of work characteristics on the need for recovery and experienced health: A study on coach drivers. Ergonomics, 42, 573-583.

Sonnentag, S. (2003). Recovery, work engagement, and proactive behavior: A new look at the interface between nonwork and work. Journal of Applied Psychology, 88, 518-528.

Sproull, L., & Faraj, S. (1997). Atheism, sex and databases: The Net as a social technology. In S. Kiesler (Ed.), Culture of the Internet (pp. 35-51). Mahwah, NJ: Lawrence Erlbaum.

Sproull, L., & Kiesler, S. (1986). Reducing social context cues: Electronic mail in organizational communication. Management Science, 32, 1492-1512.

Steward, B. (2000). Changing times: the meaning, measurement and use of time in teleworking. Time and Society, 9, 57-74.

Sullivan, C. (1995). Preferences for electronic mail in organizational communication tasks. Journal of Business Communication, 32, 49-64.

Sussman, S. W., & Sproull, L. (1999). Straight talk: Delivering bad news through electronic communication. Information Systems Research, 10, 150-164.

Taylor, P. (2003). What does it mean for all users? Financial Times, 29th October, p. 5.

Tesser, A., & Rosen, S. (1975). The reluctance to transmit bad news. In. L. Berkowitz (Ed.), Advances in Experimental Social Psychology 8 (pp. 193-232). New York: Academic Press.

Van Boven, L., Dunning, D., & Loewestein, G. (2000). Egocentric empathy gaps between owners and buyers: Misperceptions of the endowment effect. Journal of Personality and Social Psychology, 79, 66-76.

Van Hooff, M. L. M., Geurts, S. A. E., Kompier, M. A. J., & Taris, T. W. (2006). Work-home interference: How does it manifest itself from day to day? Work & Stress, 20(2), 145-162.

Vile, D., & Collins, J. (2004). Email: Business or pleasure? (the “sharpend” series). Berkshire, UK: Quocirca. Retrieved 17 March, 2009, from http://regmedia.co.uk/2004/06/21/...

Walther, J. B. (1992). Interpersonal effects in computer-mediated interaction. A relational perspective. Communication Research, 19, 52-90.

Walther, J. B. (1995). Relational aspects of computer-mediated communication: Experimental observations over time. Organizational Science, 6, 186-203.

Walther, J. B., Loh, T., & Granka, L. (2005). Let me count the ways. The interchange of verbal and nonverbal cues in computer-mediated and face-to-face affinity. Journal of Language and Social Psychology, 24, 36-65.

Walther, J. B., & Parks, M. R. (2002). Cues filtered out, cues filtered in: Computer-mediated communication and relationships. In M. L. Knapp, J. A. Daly (Eds.), Handbook of interpersonal communication (3rd ed., pp. 529-563). Thousand Oaks, CA: Sage.

Walther, J. B., & Tidwell, L. C. (1995). Nonverbal cues in computer-mediated communication. Journal of Organizational Computing, 5, 355-378.

Westman, M., & Etzion, D. (2001). The impact of vacation and job stress on burnout and absenteeism. Psychology and Health, 16, 595-606.

Wicklund, R. A., & Vandekerckhove, M. M. P. (2000). Delay of gratification in Interaction rituals. In. T. Postmes, R. Spears, M. Lea, & S. Reicher (Eds.), SIDE issues centre stage: Recent developments in studies of de-individuation in groups (pp. 191-202). Amsterdam, Netherlands: Koninklijke Nederlandse Akademie van Wetenschappen Verhandelingen, Afd. Letterkunde, Nieuwe Reeks, deel 183.

Weilenmann, A. (2001). Mobile methodologies: experiences from studies of mobile technologies in use. In S. Bjornestad, R. E. Moe, A. I. Morch, and A. L. Opdahl (Eds.), Proceedings of the 24th Information Systems Research Seminar in Scandinavia (IRIS 24) (Vol. 3., pp. 243-257). Bergen, Norway: University of Bergen, Department of Information Science.

Weisband, S., Scheider, S., & Connolly, T. (1993). Participation equality and influence: Cues and status in computer-supported cooperative work groups. Paper presented at the third European conference on computer-supported cooperative work, Milan, Italy.

White, M., & Dorman, S. M. (2000). Confronting information overload. Journal of School Health, 70, 160-161.

Whittaker, S., & Sidner, C. (1997). Email overload: Exploring personal information management of email. In S. Kiesler, (Ed.), Culture of the Internet (pp. 277-295). Mahwah, NJ: Lawrence Erlbaum Associates.