How do consumers perceive the reliability of online shops?
Vol.3,No.2(2009)
consumer behavior; trust; reliability; information; online shop
Tomomi Hanai
Tomomi Hanai, Ph.D. engages in IT solution business at Nikkei Media Marketing, INC., in Japan. She received Ph.D. in 2009 from Chiba University in Japan. Her current research interests include social psychology, marketing, internet technology, and so on.
Takashi Oguchi
Takashi Oguchi, Ph.D. is a Professor of College of Contemporary Psychology, Rikkyo University, in Japan. He received Ph.D. in 1992 from University of Tokyo in Japan. His current research interests include social psychology, service industry, tourism, and so on.
Bacharach, M. & Gambetta, D. (2003). Trust in signs. In K. S. Cook (Ed.), Trust in society(pp. 148-184). New York: Russell Sage.
Bansal, H. S., McDougall, G. H. G., Dikolli, S. S., & Sedatole, K. L. (2004). Relating e-satisfaction to behavioural outcomes: An empirical study. Journal of Services Marketing. 18(4), 290-302.
Bucy, E. P. (2003). The interactivity paradox: Closer to the news but confused. In E. P. Bucy & J. E. Newhagen (Eds.), Media access: Social and psychological dimensions of new technology use (pp. 47-72). Mahwah, NJ: Erlbaum.
Buttner, O. B. & Goritz, A. S. (2008). Perceived trustworthiness of online shops. Journal of Consumer Behaviour, 7(1), 35-50.
Cialdini, R. B., Borden, R. J., Thorne, A., Walker, M. R., Freeman, S., & Sloan, L. R. (1976). Basking in reflected glory: Three (football) field studies. Journal of Personality and Social Psychology, 34, 366-375.
Cook, K. S., Yamagishi, T., Cheshire, C., Cooper, R., Matsuda, M., and Mashima R. (2005). Trust building via risk taking: A cross-societal experiment. Social Psychology Quarterly, 68(2), 121-142.
Daft, R. L. & Lengel, R. H. (1986). Organizational information requirements, media richness and structural design. Marketing Science, 32, 554-571.
Hanai, T., Miura, Y., Harashima, M., & Oguchi, T. (2007). Impact of the inspection of the Onsen websites on hope of visiting, recommended hope, and spot images. Coming of the Asian Waves: Tourism & Hospitality: Education & Research (Proceedings of Asia Pacific Tourism Association 13th Annual Conference), CD-ROM.
Ikenoue, N. & Kobayashi, I. (1994). Introduction to consumer psychology. Tokyo: Chuokeizai-sha.
Infoplant (2004). “Louis Vuitton,” “Gucci,” and “Hermes” is the top 3 brand-name products men and women prefer. Retrieved May 7, 2009, from http://www.yahoo-vi.co.jp/research/photo/00380.pdf
Iwashita, T. (1983). Measurements on images through SD method: Understanding and procedure manual. Tokyo: Kawashima Shoten.
Jacoby, J. & Kaplan, L. B. (1972). The components of perceived risk. In M. Venkatesan (Ed.), Proceedings of Association for Consumer Research 3rd Annual Conference (pp. 382-393).
Konrdt, U., Wandke, H, Balazs, B., & Christophersen, T. (2003). Usability in online shops: Scale construction, validation and the influence on the buyers' intention and decision. Behaviour & Information Technology, 22(3), 165-174.
Kotler, P. (2002). Marketing management. Englewood Cliffs, NJ: Prentice Hall.
Lee, M. K. O., & Turban, E. (2001). A trust model for consumer Internet shopping. International Journal of Electronics Commerce, 6(1), 75-91.
Ministry of Internal Affairs and Communications (2008). Communication usage trends report 2007. Retrieved May 7, 2009, from http://www.johotsusintokei.soumu.go.jp/statistics/pdf/HR200700_001.pdf
Murray, K. B. (1991). A test of services marketing theory: Consumer information acquisition activities. Journal of Marketing, 55, 10-25.
Nielsen, J., Molich, R., Snyder, S., & Farrell, C. (2000). E-commerce user experience: Trust. Fremont, CA: Nielsen Norman Group.
Ratnasingam, P., & Pavlou, P. A. (2004). Technology trust in internet-based interorganizantional electronic commerce. Journal of Electronic Commerce in Organizations, 1(1), 17-41.
Rice, R. E. (1992). Task analyzability, use of new medium and effectiveness: A multi-site exploration of media richness. Organization Science, 3(4), 475-500.
Riegelsberger, J., Sasse, M. A., & McCarthy, J. (2007). Trust in mediated interactions. In A. Joinson, K. McKenna, T. Postmes, & U. Reips (Eds.), The Oxford handbook of Internet psychology (pp. 53-69). Oxford: Oxford University Press.
Short, J., Williams, E., & Christie, B. (1976). The social psychology of telecommunications. New York: John Wiley.
Suzuki, M. (1993). The effects of perceived risk on consumers’ information-seeking. Japanese Journal of Social Psychology, 9(3), 195-205.
Tsukamoto, M., Ochiai, S., & Omuro, M. (2005). Studies on Internet shopping and weakness of undergraduates for big-name brands. Shimane University’s Bulletin (Faculty of Education), 35, 31-39.
Web Advertising Bureau (2002). Yearbook of Web marketing 2002. Tokyo: Impress.
Web Advertising Bureau (2003). Yearbook of Web marketing 2003. Tokyo: Impress.
Yamagishi, T. (1998). The structure of trust: The evolutionary games of mind. Tokyo: University of Tokyo Press.
Yamagishi, T. (2003). Trust and social intelligence in Japan. In Frank J. Schwartz & Susan J. Pharr (Eds.), The state of civil society in Japan (pp. 281-259). Cambridge: Cambridge University Press.
Yates, J. F. (Ed.) (1992). Risk-taking behavior. New York: John Wiley.
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Copyright © 2009 Cyberpsychology: Journal of Psychosocial Research on Cyberspace