Effect of Videoconferencing Environments on Perception of Communication


Videoconferencing systems are an increasingly popular way of co-working independently on physical distance. Unfortunately, none of the systems created so far has reached the common goal of supplying the participants with an environment that allows natural interaction. This paper gives an overview of this field with a special interest taken in cognitive part of the communication – that is mainly the impact of different videoconferencing system settings on user's perception as well as the overall efficiency of the communication.

Effect of videoconferencing environments on perception of communication
Author biography

Petr Slovák

Author photoPetr Slovák is studying Psychology at the Faculty of Social Studies and Theoretical Informatics at the Faculty of Informatics, both at the Masaryk University in Brno. His current interest are groupware designs and possibilites for communication of distributed groups over videoconferencing media.

[1] Anderson, A.H. et. al. (1996) 'Impact of video-mediated communication on simulated service encounters' Interacting with Com- puters vol 8 no 2, 193-206

[2] Anderson, A.H., O'Malley, C. et. al. (2000) 'Video data and video links in mediated communication - what do users value' Interna- tional Journal of Human-Computer Studies 52, 165-187

[3] Boyle, E.A., Anderson, A.H. and Newlands, A. (1994) 'The effects of eye contact on dialogue and performance in a co-operative problem solving task' Language and Speech, 37, 1-20

[4] Bruce, V. (1996) 'The role of the face in communication: implications for videophone design' Interacting with Computers vol 8 no 2, 166-176

[5] Driskel, J.E., Radtke, P.H , Salas, E. (2003) 'Virtual Teams - Efects of Technological Mediation on Team Performance' Group Dynamics: Theory, Research, and Practise Vol 7, No 4, 297-323 [6] Garau, M., Slater, M., Bee, S., Sasse, M.A. (2001) 'The Impact of Eye Gaze on Communication using Humanoid Avatars' Proceed- ings of the SIG-CHI conference on Human factors in computing systems, 309-316. Seattle, WA USA.

[7] van der Kleij, R., Paashuis, R.M., Langefeld (Anja), J.J., Schraagen, J.M.C (2004) 'Efects of long-term use of videocommunication technologies on the conversational process ' Cognition, Technology & Work Vol 6, No 1, 57-59

[8] Maruping, L.M., Agarwal, R. (2004) 'Managing Team Interpersonal Processes Through Technology: A Task-Technology Fit Perspective' Journal of Applied Psychology Vol 89, No 6, 975-990

[9] Monk, A.F., Grayson, D.M. (2003) 'Are you looking at me - Eye contact and desktop video conferencing' ACM Transactions on Computer-Human Interaction Vol 10, No 3, 221-243

[10] Monk, A.F., Watts, L. (1998) 'Some advantages of video conferencing over high-quality audio conferencing fluency and awareness of attentional focus' International Journal of Human-Computer Studies 49, 21-58

[11] O'Malley, C., Anderson, A.H., Bruce, V. et. al. (1996) 'Comparison of face-to-face and video-mediated interaction' Interacting with Computers vol 8 no 2, 177-192

[12] O'Malley, C., Doherty Sneddon, G., Anderson, A.H. et. al. (1997) 'Face-to-Face and Video-Mediated Communication: A Comparison of Dialogue Structure and Task Performance' Journal of Ex- perimental Psychology, Vol. 3, No. 2, 105-125

[13] Pearson, D.E. and Robinson, J.A. (1985) 'Visual communication at very low data-rates' Proc. IEEE 73, 795-811

[14] Sanford, A., Anderson, A.H., Mullin, J. (2004) 'Audio Channel Constraints in Video-Mediated Communication' Interacting with Computers 16, 1069-1094

[15] Te'eni, D (2001) 'A cognitive-affective model of organizational communication for designing IT' MIS Quarterly 25, 251-312

[16] Tegze, O. (2004) Neverbální komunikace. Praha: Computer Press

[17] Thompson, L.F., Coovert, M.D. (2003) 'Teamwork Online - The Efects of Computer Conferencing on Perceived Confusion, Satisfaction, and Postdiscussion Accuracy' Group Dynamics: Theory, Research, and Practise Vol 7, No 2, 135-151

[18] Vertegaal, R. (1999) 'The GAZE Groupware System: Mediating Joint Attention in Multiparty Communication and Collaboration' Proceedings of ACM CHI'99 Conference on Human Factors in Computing Systems, 294-301. Pittsburgh, PA USA

[19] Vitkovitch, M., Barber, P. (1994) 'Efect of Video Frame Rate on Subjects' Ability to Shadow One of Two Competing Verbal Passages' Journal of Speech and Hearing Research Vol.37 1204- 1210

[20] Vybíral, Z. (2005). Psychologie komunikace. Praha: Portál

[21] Watson, A., Sasse, M.A. (1996) 'Evaluating audio and video quality in low-cost multimedia conferencing systems' Interacting with Computers vol 8 no 3, 255-275

[22] Werkhoven, P.J., Schraagen, J.M., Punte, P.A.J. (2001) 'Seeing is believing : communication performance under isotropic teleconferencing conditions' Displays 22, 137-149

[23] Webster, J. (1998) 'Desktop videoconferencing - Experiences of complete users, wary users, and non-users' MIS Quarterly 22, 257-286

[24] Argyle, M. (1971) The Psychology of Interpersonal Behavior. Harmondsworth : Penguin Books.

[25] Olson, J.S., Olson, G.M. (1995) What Mix of Video and Audio is Useful for Small Groups Doing Remote Real-time Design Work? Proceedings of ACM CHI'95 Conference on Human Factors in Computing Systems, 362-368, Denver, CO

[26] Sumec, S. (2004) 'Multi Camera Automatic Video Editing' Pro- ceedings of ICCVG 2004, 935-945, Warsaw, PL





HTML views